1. Introduction
This Shipping Policy outlines the procedures and timelines related to the delivery of digital products and access to the services provided by Ethoseek Software Private Limited ("the Service").
2. Digital Delivery
Ethoseek Software Private Limited is a digital service, and as such, no physical products are shipped. Upon successful purchase or subscription, access to the Service will be provided as follows:
- Access credentials (e.g., username and password) will be delivered via email to the address provided during registration.
- Users will be granted immediate access to the Service through the web portal or application interface after payment confirmation.
3. Access Issues
If you experience any issues accessing the Service after purchase or subscription, please contact our support team at support@ethoseek.com. We will work to resolve the issue as quickly as possible.
4. Delivery Timeline
- Access to the Service is typically provided immediately after the payment is processed.
- In rare cases where manual processing is required, access may take up to 48 hours to be granted. Users will be notified via email in such cases.
5. Email Communications
All communications regarding account access, billing, and support will be sent to the email address provided during registration. Please ensure that your email address is accurate and up-to-date to avoid any delays in receiving important information.
6. Changes to the Policy
We reserve the right to update or modify this Shipping Policy at any time. Changes will be effective immediately upon posting the revised policy on our website. Users are encouraged to review this policy periodically.
7. Contact Us
If you have any questions or concerns about this policy, please contact us at support@ethoseek.com.