Cancellation and Refunds Policy

1. Introduction

This Cancellation and Refunds Policy ("Policy") outlines the terms and conditions under which Ethoseek Software Private Limited ("Company," "we," "our," or "us") handles cancellations and refunds for our digital services and software products.

2. Digital Services and Software

Please note that our services primarily consist of digital products, software licenses, and digital services. Due to the nature of these products, our refund policy is more restrictive than that for physical goods.

3. Subscription Services

3.1 Monthly Subscriptions

For monthly subscription services:

• You may cancel your subscription at any time
• Cancellation will take effect at the end of your current billing period
• No refunds will be provided for the unused portion of the current billing period
• You will retain access to the service until the end of your billing period

3.2 Annual Subscriptions

For annual subscription services:

• You may cancel your subscription within 30 days of initial purchase for a full refund
• After 30 days, no refunds will be provided
• Cancellation will take effect at the end of your current billing period

4. One-Time Purchases

For one-time purchases of software licenses or digital products:

• Refunds may be requested within 14 days of purchase
• Refunds will only be granted if the product has not been downloaded or accessed
• Technical issues that prevent product use may qualify for a refund
• Change of mind or compatibility issues do not qualify for refunds

5. Custom Development Services

For custom software development and consulting services:

• Projects may be cancelled before development begins for a full refund
• Partial refunds may be available if cancellation occurs during development
• Refund amount will be based on work completed and expenses incurred
• All intellectual property developed up to the cancellation point remains with the Company

6. Refund Process

To request a refund:

• Contact our support team at support@ethoseek.com
• Provide your order number and reason for the refund request
• Include any relevant documentation or screenshots
• Allow 5-10 business days for processing

7. Non-Refundable Items

The following items are generally non-refundable:

• Digital products that have been downloaded or accessed
• Services that have been fully delivered
• Setup fees and one-time charges
• Third-party services or licenses
• Products purchased during promotional periods with specific terms

8. Processing Time

Approved refunds will be processed as follows:

• Credit card refunds: 5-10 business days
• Bank transfer refunds: 3-7 business days
• PayPal refunds: 3-5 business days
• Refunds will be issued to the original payment method

9. Disputes and Chargebacks

If you initiate a chargeback or dispute with your bank or credit card company, we may suspend your account until the matter is resolved. We reserve the right to refuse future service to customers who abuse the refund process.

10. Changes to This Policy

We reserve the right to modify this Cancellation and Refunds Policy at any time. Changes will be effective immediately upon posting the revised policy on our website. Continued use of our services after changes constitutes acceptance of the new policy.

11. Contact Us

If you have any questions about this Cancellation and Refunds Policy, please contact us at: