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Support & Escalation Matrix
We are here to assist you with any issues or inquiries you may have. To ensure your concerns are addressed promptly and effectively, we have established a three-layer escalation matrix. Please follow the steps below for any assistance.
Level 1: Customer Support Team
For general inquiries, technical support, or billing questions, please reach out to our Customer Support Team. They are your first point of contact and will handle most issues quickly and efficiently.
Email: support@ethoseek.com
Operating Hours: 9 AM to 5 PM IST Business Days - Monday to Friday
Level 2: Escalation Team
If your issue is not resolved to your satisfaction by our Customer Support Team, you may escalate it to our Escalation Team.
Email: escalation@ethoseek.com
Response Time: Within 3 Business Days
Level 3: Management Team
If your concern has not been resolved by the Escalation Team, you may contact our Management Team directly.
Email: management@ethoseek.com
Response Time: Within 5 Business Days
Additional Contact Information
For any other inquiries, including partnership opportunities, media requests, or feedback, please contact us at info@ethoseek.com.
Last updated: 7/2/2025